Voice Expense Management
Optimise enterprise voice costs through one governed view.
Gain consistent visibility and financial control across fixed services, cloud calling and contact-centre platforms, connecting expenditure to the providers, users, locations and financial owners behind it.
Voice cost savings achieved
Reduction in manual tasks
Branches brought into one controlled view
Evolving communications estate
Bring every enterprise voice environment into one financial view.
As enterprise voice evolves beyond fixed services and carrier-based communications, costs increasingly span cloud calling, licensing, infrastructure, users, contact-centre platforms and multiple financial owners.
01
Fixed and carrier-based voice
Control fixed services and supplier costs across distributed enterprise environments.
- Carrier billing and infrastructure
- Extensions, calls and locations
- Branch and cost-centre allocation
02
Microsoft Teams and UCaaS
Connect cloud calling costs and usage to the users, teams and financial owners behind them.
- Licensing and monthly communication costs
- Call types, users and divisions
- Daily usage and detailed call records
03
Amazon Connect and cloud contact centres
Understand consumption, channels and communication costs across cloud contact-centre operations.
- Inbound and outbound costs
- Voice, chat and task activity
- Division and cost-centre ownership
One governed enterprise voice view
Connect every voice cost to the activity and ownership behind it.
Bring billing, licensing, infrastructure and usage together across providers and communication platforms, then connect expenditure to the users, locations, cost centres and financial owners behind it.
Communications environment
Bring the full enterprise voice estate together
- Fixed and carrier-based services
- UCaaS and cloud calling
- Cloud contact-centre services
- Providers, platforms and locations
Financial and ownership context
Connect spend to the way the business operates
- Invoices, licences and infrastructure
- Call and usage records
- Users, extensions and managers
- Branches, cost centres and divisions
Enterprise Voice Expense Management
The centre of gravity for governed communication cost control
Connect financial, usage and ownership data into one trusted view for IT, Finance and Operations.
01
Consolidate
Bring vendor, platform, usage and ownership data together.
02
Reconcile
Compare communication costs and usage across environments.
03
Allocate
Map spend to users, branches, cost centres and divisions.
04
Govern
Analyse exceptions, recharge costs and optimise services.
Real-time, interactive dashboards with drill-down, detailed reporting and recharge support
Accountability and cost recovery
Give teams a clearer financial position
- Accurate allocation and ownership
- User, branch and cost-centre reporting
- Internal recharge and SAP journalling
- Clear month-on-month spend trends
Control and optimisation
Focus action where it creates measurable value
- High-cost and unusual call patterns
- Inaccurate or unauthorised usage
- Service and licensing optimisation
- Decision-ready reporting
What you can achieve
Turn enterprise voice data into financial control and action.
Move from fragmented reports and manual reconciliation to accurate visibility, accountable allocation and better voice service decisions.
01 · Reconcile
Reconcile communication spend
Bring vendor billing, infrastructure, licensing and usage into one view to understand the complete cost of enterprise communications.
02 · Allocate
Allocate and recover costs accurately
Assign expenditure to users, branches, departments, cost centres and divisions, with reporting that supports recharge, SAP uploads and journalling.
03 · Identify
Identify exceptions and areas for action
Surface high-cost users, unusual call patterns, expensive calls, unanswered activity and other areas requiring investigation.
04 · Optimise
Optimise communication services
Use cost and usage trends to improve service decisions, reduce avoidable expenditure and align communication services with business requirements.
One scalable Telecom Expense Management solution
Start with enterprise voice. Expand control across telecom spend.
Enterprise Voice Expense Management is one modular entry point into OneView Telecom Expense Management. Extend the same governed foundation across mobile services, network connectivity and the wider telecom environment.
Current module
Enterprise Voice Expense Management
Control fixed voice, UCaaS, cloud calling and contact-centre communication costs.
Connected module
Mobile Expense Management
Govern users, SIMs, contracts, devices, usage and mobile service costs.
Connected module
Network Expense Management
Control connectivity costs across suppliers, sites and services.
Talk to OneView
Bring your entire enterprise voice estate into one governed view.
One connected system for technology cost optimisation across telecom, cloud and IT financial management.
Tell us what you want to explore and we’ll connect you with the right OneView specialist.
- Identify savings opportunities
- Reduce unnecessary spend
- Improve financial accountability
- Improve cost visibility
- Strengthen cost allocation
- Sustain optimisation over time
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What happens next?
1. We understand your priorities
We discuss your technology environment, cost challenges and objectives.
2. We identify where OneView can help
We focus on the capabilities and cost domains most relevant to you.
3. We agree the right next step
This could be a focused demo, further assessment or a solution-scope discussion.